Jake Bros Inc - Corporate Page
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Jake Bros Inc - Corporate Page
  • Home
  • About Us
    • Who We Are
    • What We Do
    • Brands
  • Warranty & Repair
    • Bric's
    • Case Logic
    • Thule
    • Wenger
    • All Other Brands
  • Careers
  • Contact Us

WENGER TRAVEL GEAR

Crumbling wheels?  Broken handle?  Stuck zipper?  Forgot your luggage lock combination?  We can fix that for you.  


  • You can drop off your Wenger item for repair at your original purchase location (ex. department store) or at any of the dropoff locations listed below.


  • Jake Bros., Inc. is the distributor of WENGER TRAVEL GEAR (bags & luggage) only.  Please contact Wenger directly for other Wenger item categories.


  • Please note that we are only able to repair items for brands that are currently represented by Jake Bros., Inc.

dropoff locations

MAIN REPAIR CENTER

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

JAKE BROS. INC. - HEAD OFFICE


Address:  2/F Topy 1 Building, 3 Economia St., Quezon City


Waze:  "Jake Bros., Inc. - Head Office"


Tel:  +63 (2) 7750-7244; +63 (995) 404-5398


Hours:

Mon-Fri    9am - 5pm

Sat-Sun    Closed


Notes:

Customer parking available in front of building entrance


Walk-ins are welcome




NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

TRIPOLOGIE


Address:  3/F, Eastwood Mall, Quezon City


Tel:  (02) 8288 1561


Hours:

Mon-Sun    10am - 10pm


Parking:

Mall customer parking available



NCR -pasay (SM MALL OF ASIA)

NCR - QUEZON CITY (EASTWOOD)

NCR -pasay (SM MALL OF ASIA)

WENGER SM MALL OF ASIA


Address:  2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay

 
Tel:  (02) 8332 1125


Hours:

Mon-Sun    10am - 10pm


Parking:

Mall customer parking available




Frequently asked questions

What can we fix?

As stewards of our partners' brands, we take their brand promise seriously and follow their warranty guidelines.  


Generally, we can perform repair or replace spare parts such as: 


  • Broken zippers, zipper pullers
  • Broken luggage wheels, handles, TSA locks
  • Minor stitching work



My hard-sided luggage cracked - can you fix it?

We cannot fix cracked luggage shells as we do not have the  equipment, training, or authorization to perform this type of repair.  We will follow in accordance to the brand principals' warranty guidelines.



I bought my item from overseas - do you honor international warranty?

Yes, we will honor the brand's international warranty as per their guidelines and requirements (ex. proof of purchase if required).



Why does item repair take so long?

Several factors can affect the repair leadtimes such as scheduling & logistics of item repairs or availability of spare parts.  

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