WENGER TRAVEL GEAR

Crumbling wheels? Broken handle? Stuck zipper? Forgot your luggage lock combination? We can fix that for you.

You can drop off your Wenger item for repair at your original purchase location (ex. department store) or at any of the dropoff locations listed below.

Please note that Jake Bros., Inc. is the distributor of WENGER TRAVEL GEAR (bags & luggage) only. Please contact Wenger directly for other Wenger item categories.

Please note that we are only able to repair items for brands that are currently represented by Jake Bros., Inc.

dropoff locations

MAIN REPAIR CENTER

NCR - QUEZON CITY (EASTWOOD)

JAKE BROS. INC. - HEAD OFFICE

Address: 2/F Topy 1 Building, 3 Economia St., Quezon City

Waze: "Jake Bros., Inc. - Head Office"

Tel: +63 (2) 7750-7244; +63 (995) 404-5398

Hours:

Mon-Fri 9am - 5pm

Sat-Sun Closed

Notes:

Customer parking available in front of building entrance

Walk-ins are welcome

NCR - QUEZON CITY (EASTWOOD)

TRIPOLOGIE

Address: 3/F, Eastwood Mall, Quezon City

Tel: (02) 8288 1561

Hours:

Mon-Sun 10am - 10pm

Parking:

Mall customer parking available

NCR -pasay (SM MALL OF ASIA)

NCR - QUEZON CITY (EASTWOOD)

NCR -pasay (SM MALL OF ASIA)

WENGER SM MALL OF ASIA

Address: 2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay

Tel: (02) 8332 1125

Hours:

Mon-Sun 10am - 10pm

Parking:

Mall customer parking available

Frequently asked questions

What can we fix?

As stewards of our partners' brands, we take their brand promise seriously and follow their warranty guidelines.

Generally, we can perform repair or replace spare parts such as:

Broken zippers, zipper pullers
Broken luggage wheels, handles, TSA locks
Minor stitching work

My hard-sided luggage cracked - can you fix it?

We cannot fix cracked luggage shells as we do not have the equipment, training, or authorization to perform this type of repair. We will follow in accordance to the brand principals' warranty guidelines.

I bought my item from overseas - do you honor international warranty?

Yes, we will honor the brand's international warranty as per their guidelines and requirements (ex. proof of purchase if required).

Why does item repair take so long?

Several factors can affect the repair leadtimes such as scheduling & logistics of item repairs or availability of spare parts.

WENGER TRAVEL GEAR

dropoff locations

MAIN REPAIR CENTER

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR -pasay (SM MALL OF ASIA)

NCR - QUEZON CITY (EASTWOOD)

NCR -pasay (SM MALL OF ASIA)

Frequently asked questions

What can we fix?

My hard-sided luggage cracked - can you fix it?

I bought my item from overseas - do you honor international warranty?

Why does item repair take so long?

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