Crumbling wheels? Broken handle? Stuck zipper? Forgot your luggage lock combination? We can fix that for you.
Please note that we are only able to repair items for brands that are currently represented by Jake Bros., Inc.
Please direct all sales, warranty, and repair inquiries regarding THULE SPORT & CARGO ITEMS (roof racks, bike racks, bike travel cases, etc.) to THULE EDSA GREENHILLS location only.
You can drop off Thule bags & luggage for repair at your original purchase location (ex. department store) or at any of the dropoff locations listed below.
JAKE BROS. INC. - HEAD OFFICE
Address: 2/F Topy 1 Building, 3 Economia St., Quezon City
Waze: "Jake Bros., Inc. - Head Office"
Tel: +63 (2) 7750-7244; +63 (995) 404-5398
Hours:
Mon-Fri 9am - 5pm
Sat-Sun Closed
Notes:
Customer parking available in front of building entrance
Walk-ins are welcome
TRIPOLOGIE
Address: 3/F, Eastwood Mall, Quezon City
Tel: (02) 8288 1561
Hours:
Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
THULE STORE EDSA GREENHILLS FLAGSHIP STORE
Address: G/F, CEO Building, EDSA corner Connecticut St., Greenhills, San Juan
Waze: "Thule Store EDSA Greenhills - Flagship Concept Store"
Tel: (02) 7794 2435
Hours:
Mon-Sun 10am - 7pm
Parking:
Customer parking available in front of store entrance
THULE STORE AURA
Address: SM Aura Premier, McKinley Pkwy, Taguig, 1634 Metro Manila
Tel: (02) 8478 1974
Hours:
Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
THULE STORE MALL OF ASIA
Address: 2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay
Tel: (02) 8332 1125
Hours:
Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
THULE STORE CLARK
Address: SM City Clark, Manuel A. Roxas Highway, Clark Freeport Zone, Brgy. Malabanias, Angeles City, Pampanga
Tel: +63 943 139 2944
Hours:
Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
THULE STORE SM CITY CEBU
Address: 2/F North Wing, SM City Cebu, Juan Luna Ave Cor Cabahug, Kaohsiung St., Cebu City
Hours:
Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
As stewards of our partners' brands, we take their brand promise seriously and follow their warranty guidelines.
Generally, we can repair or replace spare parts such as:
We cannot fix cracked luggage shells as we do not have the equipment, training, or authorization to perform this type of repair. We will follow in accordance to the brand principals' warranty guidelines.
Yes, we will honor the brand's international warranty as per their guidelines and requirements (ex. proof of purchase if required).
Several factors can affect the repair leadtimes such as scheduling & logistics of item repairs and/or availability of spare parts.
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