THULE

Crumbling wheels? Broken handle? Stuck zipper? Forgot your luggage lock combination? We can fix that for you.

Please note that we are only able to repair items for brands that are currently represented by Jake Bros., Inc.

sport & cargo

Please direct all sales, warranty, and repair inquiries regarding THULE SPORT & CARGO ITEMS (roof racks, bike racks, bike travel cases, etc.) to THULE EDSA GREENHILLS location only.

Bags & luggage

You can drop off Thule bags & luggage for repair at your original purchase location (ex. department store) or at any of the dropoff locations listed below.

dropoff locations

MAIN REPAIR CENTER

NCR - QUEZON CITY (EASTWOOD)

JAKE BROS. INC. - HEAD OFFICE

Address: 2/F Topy 1 Building, 3 Economia St., Quezon City

Waze: "Jake Bros., Inc. - Head Office"

Tel: +63 (2) 7750-7244; +63 (995) 404-5398

Hours:

Mon-Fri 9am - 5pm

Sat-Sun Closed

Notes:

Customer parking available in front of building entrance

Walk-ins are welcome

NCR - QUEZON CITY (EASTWOOD)

TRIPOLOGIE

Address: 3/F, Eastwood Mall, Quezon City

Tel: (02) 8288 1561

Hours:

Mon-Sun 10am - 10pm

Parking:

Mall customer parking available

NCR - SAN JUAN (greenhills)

NCR - QUEZON CITY (EASTWOOD)

NCR - SAN JUAN (greenhills)

THULE STORE EDSA GREENHILLS FLAGSHIP STORE

Address: G/F, CEO Building, EDSA corner Connecticut St., Greenhills, San Juan

Waze: "Thule Store EDSA Greenhills - Flagship Concept Store"

Tel: (02) 7794 2435

Hours:

Mon-Sun 10am - 7pm

Parking:

Customer parking available in front of store entrance

NCR -taguig (SM aura)

NCR -pasay (SM MALL OF ASIA)

NCR - SAN JUAN (greenhills)

THULE STORE AURA

Address: SM Aura Premier, McKinley Pkwy, Taguig, 1634 Metro Manila

Tel: (02) 8478 1974

Hours:

Mon-Sun 10am - 10pm

Parking:

Mall customer parking available

NCR -pasay (SM MALL OF ASIA)

THULE STORE MALL OF ASIA

Address: 2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay

Tel: (02) 8332 1125

Hours:

Mon-Sun 10am - 10pm

Parking:

Mall customer parking available

LUZON - PAMPANGA (SM Clark)

NCR -pasay (SM MALL OF ASIA)

THULE STORE CLARK

Address: SM City Clark, Manuel A. Roxas Highway, Clark Freeport Zone, Brgy. Malabanias, Angeles City, Pampanga

Tel: +63 943 139 2944

Hours:

Mon-Sun 10am - 9pm

Parking:

Mall customer parking available

VISAYAS - CEBU

THULE STORE SM CITY CEBU

Address: 2/F North Wing, SM City Cebu, Juan Luna Ave Cor Cabahug, Kaohsiung St., Cebu City

Hours:

Mon-Sun 10am - 9pm

Parking:

Mall customer parking available

Frequently asked questions

What can we fix?

As stewards of our partners' brands, we take their brand promise seriously and follow their warranty guidelines.

Generally, we can repair or replace spare parts such as:

Broken zippers, zipper pullers
Broken luggage wheels, handles, TSA locks
Minor stitching work
Broken bike traps

My hard-sided luggage cracked - can you fix it?

We cannot fix cracked luggage shells as we do not have the equipment, training, or authorization to perform this type of repair. We will follow in accordance to the brand principals' warranty guidelines.

I bought my item from overseas - do you honor international warranty?

Yes, we will honor the brand's international warranty as per their guidelines and requirements (ex. proof of purchase if required).

Why does item repair take so long?

Several factors can affect the repair leadtimes such as scheduling & logistics of item repairs and/or availability of spare parts.

THULE

sport & cargo

Bags & luggage

dropoff locations

MAIN REPAIR CENTER

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - QUEZON CITY (EASTWOOD)

NCR - SAN JUAN (greenhills)

NCR - QUEZON CITY (EASTWOOD)

NCR - SAN JUAN (greenhills)

NCR -taguig (SM aura)

NCR -pasay (SM MALL OF ASIA)

NCR - SAN JUAN (greenhills)

NCR -pasay (SM MALL OF ASIA)

NCR -pasay (SM MALL OF ASIA)

NCR -pasay (SM MALL OF ASIA)

LUZON - PAMPANGA (SM Clark)

NCR -pasay (SM MALL OF ASIA)

NCR -pasay (SM MALL OF ASIA)

VISAYAS - CEBU

VISAYAS - CEBU

VISAYAS - CEBU

Frequently asked questions

What can we fix?

My hard-sided luggage cracked - can you fix it?

I bought my item from overseas - do you honor international warranty?

Why does item repair take so long?

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