repair
Crumbling wheels? Broken handle? Stuck zipper? Forgot your luggage lock combination? We can fix that for you. Scroll down to see our dropoff locations for items for repair.
Please note that we are only able to repair items for brands that are currently represented by Jake Bros., Inc.
dropoff locations
MAIN REPAIR CENTER
MAIN REPAIR CENTER
MAIN REPAIR CENTER
MAIN REPAIR CENTER
MAIN REPAIR CENTER
JAKE BROS. INC. - HEAD OFFICE
Address: 2/F Topy 1 Building, 3 Economia St., Quezon City
Waze: "Jake Bros., Inc. - Head Office"
Tel: +63 (2) 7750-7244; +63 (995) 404-5398
Hours:
- Mon-Fri 9am - 5pm
- Sat-Sun Closed
Notes:
- Customer parking available in front of building entrance
- Walk-ins are welcome
MAIN REPAIR CENTER
NCR - QUEZON CITY (trinoma)
NCR - QUEZON CITY (trinoma)
NCR - QUEZON CITY (EASTWOOD)
NCR - QUEZON CITY (trinoma)
LANDMARK TRINOMA DEPARTMENT STORE (JAKE BROS)
Address: Trinoma Mall, EDSA corner Trinoma Mall, 173 Epifanio de los Santos Ave, Quezon City
Tel: (02) 8922 9990
Hours:
- Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
NCR - QUEZON CITY (EASTWOOD)
NCR - QUEZON CITY (EASTWOOD)
NCR - QUEZON CITY (EASTWOOD)
TRIPOLOGIE
Address: 3/F, Eastwood Mall, Quezon City
Tel: (02) 8288 1561
Hours:
- Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
NCR - SAN JUAN (greenhills)
NCR - QUEZON CITY (EASTWOOD)
NCR - QUEZON CITY (EASTWOOD)
THULE STORE EDSA GREENHILLS FLAGSHIP STORE
Address: G/F, CEO Building, EDSA corner Connecticut St., Greenhills, San Juan
Waze: "Thule Store EDSA Greenhills - Flagship Concept Store"
Tel: (02) 7794 2435
Hours:
- Mon-Sun 10am - 7pm
Parking:
Customer parking available in front of store entrance
NCR- MANDALUYONG (SHANGRI-LA MALL)
NCR- MANDALUYONG (SHANGRI-LA MALL)
NCR- MANDALUYONG (SHANGRI-LA MALL)
BRIC'S MILANO - SHANGRI-LA MALL
Address: 2/F, East Wing, Shangri-La Mall, EDSA corner Shaw Boulevard, Mandaluyong
Tel: (02) 8631 7529
Hours:
- Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
NCR -pasay (SM MALL OF ASIA)
NCR- MANDALUYONG (SHANGRI-LA MALL)
NCR- MANDALUYONG (SHANGRI-LA MALL)
THULE STORE MALL OF ASIA
Address: 2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay
Tel: (02) 8332 1125
Hours:
- Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
NCR -pasay (SM MALL OF ASIA)
NCR- MANDALUYONG (SHANGRI-LA MALL)
NCR - muntinlupa (filinvest Mall)
WENGER
Address: 2/F, North Wing, SM Mall of Asia, Entertainment Mall, Pasay
Tel: (02) 8332 1125
Hours:
- Mon-Sun 10am - 10pm
Parking:
Mall customer parking available
NCR - muntinlupa (filinvest Mall)
NCR - muntinlupa (filinvest Mall)
NCR - muntinlupa (filinvest Mall)
LANDMARK FILINVEST DEPARTMENT STORE (JAKE BROS)
Address: The Landmark, Filinvest City, Civic Dr, Alabang, Muntinlupa
Tel: (02) 8882 9990
Hours:
- Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
LUZON - PAMPANGA (SM Clark)
NCR - muntinlupa (filinvest Mall)
LUZON - PAMPANGA (SM Clark)
THULE STORE CLARK
Address: SM City Clark, Manuel A. Roxas Highway, Clark Freeport Zone, Brgy. Malabanias, Angeles City, Pampanga
Tel: +63 943 139 2944
Hours:
- Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
VISAYAS - CEBU
NCR - muntinlupa (filinvest Mall)
LUZON - PAMPANGA (SM Clark)
THULE STORE SM CITY CEBU
Address: 2/F North Wing, SM City Cebu, Juan Luna Ave Cor Cabahug, Kaohsiung St., Cebu City
Hours:
- Mon-Sun 10am - 9pm
Parking:
Mall customer parking available
Frequently asked questions
What can we fix?
As stewards of our partners' brands, we take their brand promise seriously and follow their warranty guidelines.
Generally, we can perform repair or replace spare parts such as:
- Broken zippers, zipper pullers
- Broken luggage wheels, handles, TSA locks
- Minor stitching work
My hard-sided luggage cracked - can you fix it?
We cannot fix cracked luggage shells as we do not have the equipment, training, or authorization to perform this type of repair. We will follow in accordance to the brand principals' warranty guidelines.
I bought my item from overseas - do you honor international warranty?
Yes, we will honor the brand's international warranty as per their guidelines and requirements (ex. proof of purchase if required).
Why does item repair take so long?
Several factors can affect the repair leadtimes such as scheduling & logistics of item repairs or availability of spare parts.
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